Insight solutions offers a complex of call center software and hardware services that allow to increase working efficiency and automate a big requests flow, whatever what is the source is, landline, email or company website.
Working principles is: each incoming request, depend on business rules and financial goals, redirects to employee which is more confident in certain request. Due to transparent CRM integration (and other informational systems) at the same time of incoming call a popup window will be presented with client information.