Insight solutions offers a complex of call center software and hardware services that allow to increase working efficiency and automate a big requests flow, whatever what is the source is, landline, email or company website.

Working principles is: each incoming request, depend on business rules and financial goals, redirects to employee which is more confident in certain request. Due to transparent CRM integration (and other informational systems) at the same time of incoming call a popup window will be presented with client information.

Solution benefits

  • As result of call management optimization – savings financial and human resources of the company.
  • Fast and effective customer service.
  • Enterprise CRM system integration.
  • Not only phone channels are used, but also an alternative way of interaction with the customer, such as email, web collaboration, fax, SMS etc.
  • IVR system load distribution, and performance of automatic scenarios without connected operators.

Targeted audience of solution

  • Banks.
  • Insurance companies.
  • Rescue services, ambulance, police etc.
  • Help services.
  • Mobile operators and internet providers.

Business values

  • Improved customer services quality.
  • Detailed reports.
  • Reducing cost expenses of containing operator staff.